Troubleshooting

Dial-up and Virtual Private Network Settings

Check your Dial-up and VPN proxy server settings:

1. Go to Internet Explorer and select Tools>>Options>>Connections
2. Click the Settings button under Dial-up and Virtual Private Network Settings

   

3. Is the box under Proxy Server checked?

   

4. Some readers have reported that the problem disappeared when they amended their proxy server selection:
   • Un-check the Proxy Server box: (Use a proxy server for this connection)
   • Ensure that the Automatically detect settings box is checked.
   • Attempt to connect with Incredible Charts.
   • If the test is successful, consider leaving the settings as they are 
     (provided that other software is not affected).
   • If the test is unsuccessful, re-check the Proxy Server box
     and contact your ISP to confirm that your proxy server settings are correct.