Troubleshooting

Sygate Personal Firewall

• Installing Incredible Charts
• Amending Your Firewall Settings
• Incredible Charts Updates
• Disabling Sygate Personal Firewall

  Installing Incredible Charts

When you install Incredible Charts, you should receive an alert similar to the following:

• Check the box alongside Remember my answer and do not ask me again for this application
• Click Yes

  Amending Your Firewall Settings

If Incredible Charts will only work when your firewall is disabled, you will need to alter your existing firewall permissions: 

• Open Sygate Personal Firewall by double-clicking the System Tray icon
  (Alternatively, right-click the icon and select Sygate Personal Firewall)
• Open the Applications List by clicking on the Applications List icon
  Alternatively, open the Tools menu and select Applications
• Select Incredible Charts Pro and ensure that it is highlighted
• Right-click on the highlighted row
• Select Allow from the list
• Click OK to close the window

  Incredible Charts Updates

When Incredible Charts updates to a new version, you may receive an alert similar to the following:

• Check the What's New? page to confirm that there has been an update
• Click Yes

  Disabling Sygate Personal Firewall

If you do not receive an alert when installing Incredible Charts, you will have to temporarily disable your firewall to complete the installation:

• Right-click on the icon in the System Tray
• Select Allow All from the list
• Remember to reset to Normal when you have finished testing