Troubleshooting
Windows Firewall
- Windows Firewall - XP Service Pack 2
- Windows XP Service Pack 1:
Installing Incredible Charts
You should be able to install Incredible Charts without any
interference from Windows Firewall.
Windows Firewall does not block outgoing communication from software installed on your
computer; only unsolicited communication from the Internet.
If you find that Incredible Charts will not work while your firewall is active:
- Temporarily disable your firewall to complete the installation
- Then amend your firewall settings.
To Remove/Disable Windows Firewall
This applies to Windows XP Service Pack 2:
- From your Start button, select Control Panel >> Windows Firewall
- On the General tab, select Off
- Don't forget to re-enable the firewall when you have completed the installation.
Amending your Firewall Settings
- From your Start button, select Control Panel >>
Windows Firewall
- Select Incredible Charts on the Exceptions tab
- Click the Edit button
- Click the Change Scope button (on the Edit A
Program window)
- Select Any Computer on the Change Scope
window
- Click OK twice.
Custom list (not recommended)
If you want to create permission for specific IP addresses only:
- Select Custom list in the Change Scope window
- Add the following IP addresses to the Custom list, separated by commas:
66.70.45.174,208.70.245.30,195.92.253.137
Windows XP Service Pack 1
Installing Incredible Charts
You should be able to install Incredible Charts without any
interference from the Internet Connection Firewall.
If you find that Incredible Charts will not work while your firewall is
active:
- Temporarily disable your firewall to complete the installation
- We recommend that you upgrade to Windows XP Service Pack 2.
Remove/Disable Internet Connection Firewall
- Select Start >> My Network Places
- Under Network Tasks (in the left margin) select View Network Connections
- Right-click your connection icon (eg. Local Area Connection) and select Properties
- Select the Advanced tab
- Clear the check box under Internet Connection Firewall
- Click OK
Upgrading to XP Service Pack 2
- Go to Start >> Control Panel >> System
- Select the Automatic Updates tab
- Select Automatic and click OK
- Then go to Start >> All Programs >> Windows Update
- Select Express Install and click the Install button